FAQs

How can I get in contact with Stay Well Australia?

You can contact our support team via our contact us page located in our website header. One of our friendly team members will respond within 1 to 2 business days.

Where are the products located and shipped from?

All products are stored and shipped through our trusted international warehouse network based on stock availability and demand. This allows us to maintain consistent stock levels and reliable fulfilment across the regions we serve.

What types of payment do you accept?

We accept all major payment methods, including credit card, debit card and PayPal.

Is delivery free?

Yes, all orders come with Free Delivery across Australia, New Zealand and the United Kingdom.

What if my order is delayed?

If your order appears to be delayed, please first check your shipping confirmation email and tracking number. Sometimes this email may appear in your spam or junk folder. If your order has not arrived within 15 business days, please contact us via our contact us page with your order number and our team will investigate the delay.

What currency is the store in?

All product prices are displayed in AUD for Australian and New Zealand customers and GBP for United Kingdom customers.