Shipping Information

We know you are excited to get your Stay Well Australia order! That’s why we make every effort to ensure your delivery is completed as soon as possible, so you can receive your items without delay.

All our products are shipped from and stored in one of our many warehouses located globally, depending on stock levels and demand.

Our hard-working team processes all orders within 24 hours of purchase. This can extend to 48 hours during holiday seasons and public holidays.

You will typically receive your order within 12–15 business days of placing your order. This excludes any delays caused by shipping couriers.

If you are on the tail end of the delivery period, we apologise for any inconvenience caused. This doesn’t occur often, but it can happen during busy periods, with most of this being out of our control and within the control of the postal services. If you have any questions, please contact us via our Contact Us page, but please be assured that your order will be shipped to you as soon as possible.

We offer Free Delivery across Australia, New Zealand, the United Kingdom on all orders with no minimum purchase requirements, unless otherwise specified.

Once your order has been processed and shipped, you will receive a shipping confirmation email. This email will contain your tracking number to follow while your order is in transit.

If you need to contact us about your order, please email us via our Contact Us page with your order number in the subject line to ensure you get a quick response. One of our friendly team members will respond within 24–48 hours.

Please note that our products are shipped from and stored in one of our many warehouses located globally.

We thank you for choosing to shop with us and appreciate your ongoing support.